Call outs & remedial works

When your system stops performing, quick and accurate fault-finding matters. Sussex Heat Pumps Ltd provides call outs and remedial works across Sussex for swimming pool heat pumps, domestic and light-commercial heat pumps, air conditioning systems, dehumidifiers and air-handling units.

We diagnose faults properly, explain the issue clearly, and recommend the most sensible repair path based on cost, reliability and downtime.

When to call us

Call us if you notice:

System not heating or cooling properly

Repeated fault codes, lockouts or electrical trips

Unusual noises, vibration or short cycling

Leaks, blocked drains, icing or poor airflow

High electricity usage compared to normal operation

Poor humidity control or persistent condensation in pool area

Hot water recovery issues on domestic heat pump systems

Early intervention often prevents a minor issue becoming a major repair.

What happens on a call out

On attendance, we will:

Confirm symptoms and usage history

Carry out structured fault-finding checks (controls, electrical, airflow/hydraulics and refrigeration circuit where applicable)

Identify the root cause rather than only treating the symptom

Explain findings in plain English

Provide clear next-step options: immediate repair, parts replacement, staged remedials, or upgrade advice if repair is no longer economical

Where possible we complete repairs on the first visit. If parts are needed, we’ll quote clearly and schedule follow-up works promptly.

Remedial works we commonly carry out

Electrical/control rectification (sensors, contactors, relays, capacitor, PCB/control issues)

Refrigeration diagnostics and repairs (F-Gas compliant where required)

Fan motor, pump, valve, compressor and actuator replacement

Condensate/drain and airflow corrections

Dehumidifier and AHU recovery works for indoor pools

Setup and recommissioning corrections on underperforming systems

System optimisation following recurrent fault history

Swimming pool system expertise

A large part of our call-out work is on swimming pool heat pumps and associated dehumidification systems, including challenging coastal and chemical-laden environments.

That specialist pool experience is one of our strengths — but we also apply the same structured diagnostic approach to domestic and light-commercial heating/cooling systems.

Areas covered

We’re based in Seaford on the East Sussex coast and cover most of East and West Sussex for heat pump, swimming pool, air conditioning and dehumidifier work.

Our core service area runs along the coast from around Hastings across to Chichester, and inland across the South Downs and surrounding towns and villages.

Typical areas we cover include (but aren’t limited to):

Seaford, Eastbourne, Brighton, Hove, Lewes, Newhaven, Peacehaven, Saltdean, Rottingdean, Shoreham-by-Sea, Lancing, Worthing, Littlehampton, Bognor Regis, Chichester, Arundel, Uckfield, Crowborough, Polegate, Hailsham, Heathfield, Haywards Heath, Burgess Hill, Hassocks, Horsham, Crawley, Bexhill-on-Sea and Hastings.

We also work in many of the smaller villages and rural locations across East Sussex and West Sussex, especially around the South Downs National Park. If you’re just outside the towns listed above, please get in touch with your postcode – if it’s practical for us to reach you, we’ll usually be able to help or at least point you in the right direction.

Book your service

Use the form below to request a service.

Please include:
• Make and model of the heat pump (if known)
• Rough age of the system
• Whether it’s a pool, domestic or light-commercial system
• Any known issues or recent fault codes
• Your location and preferred dates

We’ll come back to you with availability and an estimate.